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The event provided an opportunity to recognise customers and strengthen the relationship between them and COPEDU Plc, under this year's theme, 'The Extra Mile,' which emphasises the importance of going beyond expectations to deliver exceptional customer service.

In her remarks, COPEDU Plc Chief Executive Officer, Mrs Raissa Muyango, thanked customers for their continued confidence in the institution, acknowledging their vital role in its growth and success.

'Without you, we would not be where we are today,' she said.

She reaffirmed COPEDU Plc's commitment to continuously improving its services, strengthening customer relationships, and going the extra mile to meet customers' needs through reliable, efficient, and accessible financial solutions.

The dinner also featured an interactive question-and-answer session, providing customers with an opportunity to share their experiences, raise concerns, and make suggestions directly to the institution's leadership. The discussion reinforced COPEDU Plc's commitment to listening to its customers and continuously improving its service delivery.

Byukusenge Clémentine, who has been a customer of COPEDU Plc for 23 years, expressed her appreciation for the institution, noting that its recognition of customers was matched by the quality of services she has experienced over the years.

She shared how COPEDU Plc supported the growth of her cattle and meat business, initially providing her with a loan of less than RWF 1 million. Today, her business benefits from financing exceeding RWF 100 million, which she continues to repay successfully.

'COPEDU is the institution that helped me grow my business. I have moved from a small-scale trader to a much higher level. Our relationship has been excellent because the people at COPEDU listen to you and understand what you need. I would encourage anyone to approach them,' she said.

Her experience reflects the role accessible financial services can play in supporting business growth and strengthening customer relationships over time.

The event also provided a platform to raise awareness of e-Kash, COPEDU Plc's USSD-based service that enables customers to conduct financial transactions using their mobile phones.

As the institution continues to advance its digital banking agenda, the CEO encouraged customers to register for and actively use the service, highlighting its convenience and affordability.

COPEDU Plc's Head of Business, Financial Products and Innovation, Mrs Louise Kayitesi, explained that the institution had previously allowed customers to transfer up to RWF 2 million per transaction through e-Kash, with a maximum of five transactions per day.

'You can now transfer up to RWF 10 million in a single transaction at a fee of just RWF 20. It is simple, convenient, and fast,' said Louise Kayitesi.

She noted that the transaction limit had now been increased to RWF 10 million per transaction, at a fee of RWF 20, in line with the applicable provisions established by the National Bank of Rwanda.

The enhanced transaction limit is intended to make digital financial services more convenient for customers while supporting the institution's continued transition towards digital transactions.

During the question-and-answer session, customers raised concerns about the challenges of paying taxes through the Rwanda Revenue Authority (RRA) platform, explaining that they currently have to use accounts held with other banks to complete their tax payments.

In response, Mrs Muyango reassured customers that COPEDU Plc had already entered into a partnership with RRA to address the issue. She indicated that, in the near future, customers would be able to pay their taxes directly from their COPEDU Plc accounts without having to use accounts from other financial institutions.

This anticipated improvement is expected to simplify tax payments, enhance convenience, and expand the range of financial services available to COPEDU Plc customers.

Customers also expressed satisfaction with their relationship with the institution, noting that the financial services it provides meet their needs and have reduced the need to seek similar services from other commercial banks.

In closing, the CEO thanked customers for choosing COPEDU Plc as their financial partner and reaffirmed the institution's commitment to providing reliable, accessible, and customer-focused financial solutions that support their personal and business development.

Through initiatives such as Customer Service Week and the continued enhancement of its digital services, COPEDU Plc remains committed to strengthening customer relationships and delivering on the promise of 'The Extra Mile.'

Source : https://new.igihe.com/english/copedu-plc-celebrates-the-customers-behind-its-growth-story/

Speaking in Kigali on Tuesday, October 13, following the announcement of the 10-year agreement between Formula 1 and Rwanda, Kagame said the partnership was long overdue and should go beyond hosting a major international sporting event to create lasting opportunities for African countries and their people.

'Ultimately, what we want is for the African Grand Prix to pave the way for other races to be hosted on the continent,' Kagame said.

He argued that Africa has contributed significantly to international sport, including through its athletes, but has often received little of the economic value generated by the industry.

'For decades, African athletes have been a pillar of the global sports economy, with the continent receiving almost nothing in return,' Kagame said.

He stressed that Rwanda wants to help change that imbalance by investing in opportunities that allow the continent to contribute more actively to international sport rather than remain primarily a source of talent and spectators.

'We want to contribute, not just participate. This new chapter in motorsports starts today,' he declared.

Kagame also called for African countries to be intentional about turning sport into an economic and social development tool.

'The message for all of us is simple, sport is a great equalizer, but we have to be intentional about delivering this promise,' he added.

The planned Grand Prix is expected to support tourism, hospitality, entertainment and investment, while creating opportunities for local businesses and communities. Kagame's broader ambition is for the event to strengthen Africa's place in international sport and demonstrate how sporting investments can generate benefits beyond competition itself.

Formula 1 targets Africa's growing fanbase

Formula 1 President and CEO Stefano Domenicali said the agreement would bring Formula 1 closer to millions of African fans while giving young people greater opportunities to identify with the sport and pursue careers connected to it.

Formula 1 has more than 800 million fans globally, with Africa accounting for over 100 million, according to Domenicali. He noted that the continent's fan community continues to grow as more young people discover the championship.

'Today's announcement brings Formula 1 closer to them than ever before,' he remarked.

Domenicali emphasised that the return to Africa could encourage young people to imagine careers not only as drivers but also as engineers, technicians, entrepreneurs and innovators.

'Young Africans should be able to see themselves not only as spectators but also as future engineers, technicians, entrepreneurs, innovators, drivers,' he said, adding that the opportunity to participate in the sport was part of its wider significance.

He explained that the project's ambitions extend beyond hosting a Grand Prix to creating a lasting legacy through tourism, investment, skills development, education and opportunities for local businesses.

'This is not simply about hosting a Grand Prix. This is about creating legacy and inspiration,' Domenicali said.

He added that the benefits should be felt across communities and continue for generations, rather than being limited to the race weekend.

Domenicali also credited Kagame's commitment to creating opportunities and inspiring future generations, noting that Rwanda's ambition and confidence in the future aligned with Formula 1's own direction.

He expressed confidence that the partnership would help write a new chapter for the championship on the continent.

FIA pledges support for African motorsport

FIA President Mohammed Ben Sulayem described the announcement as an important step towards expanding Africa's role in international motorsport.

He recalled Rwanda's hosting of the FIA General Assembly and Awards in Kigali in December 2024, describing the event as an important milestone in the federation's relationship with the country.

Ben Sulayem maintained that the return of Formula 1 should be accompanied by efforts to expand participation in motorsport, develop local talent and increase African representation in the sport's leadership and technical fields.

He highlighted grassroots initiatives such as karting and Cross Car racing as ways to make motorsport more accessible to young people who might otherwise struggle to enter the sport.

'The future of motorsports begins at the grassroots,' he said, calling for greater access and opportunities for young people across Africa.

The FIA has also pledged support for training and education as Rwanda prepares the facilities and expertise required to host the championship.

Ben Sulayem stressed that the significance of the deal extended beyond bringing a major competition to the continent, pointing to the need to create pathways for Africans to participate in motorsport at different levels.

He also emphasised the continental significance of the event, explaining that the race would be known as the African Grand Prix rather than simply a Rwandan event.

Rwanda targets the early 2030s

Rwanda is expected to host a Formula 1 Grand Prix from the early 2030s under the 10-year agreement announced on Tuesday. The race will mark Formula 1's return to Africa after more than three decades. The championship last held an African race at the 1993 South African Grand Prix at Kyalami.

The proposed circuit will be built in Bugesera District, around 40 kilometres south of Kigali and near the new Kigali International Airport. It is being designed to meet FIA Grade 1 requirements for Formula 1 racing.

Source : https://new.igihe.com/english/kagame-rwandas-f1-deal-is-a-milestone-for-the-entire-continent/

Rwanda will host a Formula 1 Grand Prix in the early 2030s under a 10-year agreement, bringing the championship back to Africa for the first time since 1993.

The agreement was announced in Kigali on October 13, 2026, by President Paul Kagame, Formula 1 President and Chief Executive Officer Stefano Domenicali, and Fédération Internationale de l'Automobile (FIA) President Mohammed Ben Sulayem.

The race will be known as the Formula 1 African Grand Prix, presented by Visit Rwanda. It will take place at a purpose-built circuit planned for Bugesera District, approximately 40 kilometres south of Kigali and near the new Kigali International Airport.

The circuit will be developed to FIA Grade 1 standards as part of a wider sports, tourism, infrastructure and commercial development project led by the Rwanda Development Board (RDB).

Speaking at the announcement, Kagame said the agreement represented a milestone for Rwanda and the continent, adding that the race should pave the way for other African countries to host Formula 1 events.

'For decades, African athletes have been a pillar of the global sports economy, adding significant commercial value to top leagues, with the continent receiving almost nothing in return,' he said.

Kagame said partnerships with global sports organisations could help change that dynamic by creating economic opportunities in tourism, hospitality and entertainment.

'This is not just about building venues; it is about creating a sustainable economic model where different revenue streams across hospitality, tourism, and entertainment are generated and anchored into local communities,' he said.

Formula 1 targets lasting economic impact

Domenicali described the announcement as a historic moment for the sport and the continent, saying Rwanda had become the partner Formula 1 sought for its return to Africa.

'For many years, we have spoken about our desire to return, but always said we would return in the right way, with the right vision and the right partners. That partner is Rwanda,' he said.

Domenicali said Africa was home to more than 100 million Formula 1 fans, adding that the race would bring the championship closer to the continent's growing fan base.

'Today's announcement brings Formula 1 closer to them than ever before. It gives new generations the opportunity to dream bigger,' he noted.

He added that the project would extend beyond race weekends, creating opportunities in tourism, investment, skills development and local business growth.

'This is not simply about hosting a Grand Prix. This is about creating legacy and inspiration,' Domenicali stated.

He said the project could deliver economic and social benefits for generations, while giving young Africans opportunities to pursue careers in engineering, technical services and other fields linked to motorsport.

FIA pledges support for African motorsport

Ben Sulayem said the announcement marked Formula 1's return to a continent that deserved a greater role in international motorsport.

He recalled the FIA General Assembly and Awards held in Kigali in December 2024, describing the event as an important step in strengthening relations between Rwanda and the federation.

Ben Sulayem also highlighted the significance of the race's name, saying the initiative was intended to benefit Africa beyond the host country.

'It's not called Rwanda F1. It's called Africa. This is sending a message. It is about Africa,' he said.

He pledged FIA support in preparing Rwanda for the race, including through training, education and grassroots initiatives to develop local motorsport talent.

The federation has supported Cross Car activities in Rwanda and plans to expand access to karting, which helps young drivers develop their skills.

Ben Sulayem said the FIA would work with Rwanda to ensure the project met international standards.

'The FIA will continue to play an essential role in ensuring that this project develops according to the highest standards of safety, sustainability, and sporting excellence,' he said.

Rwanda's long pursuit of Formula 1

Rwanda's selection followed years of efforts to secure a place on the championship calendar. Kagame reinforced the ambition in 2024 when Rwanda hosted the FIA General Assembly and held further discussions with Ben Sulayem and Domenicali in 2025.

The announcement followed expressions of support from prominent drivers, including seven-time world champion Lewis Hamilton, Max Verstappen and Mercedes driver George Russell, who had welcomed the prospect of Formula 1 returning to Africa.

The continent last hosted a Formula 1 race at the 1993 South African Grand Prix at Kyalami, near Johannesburg.

South Africa has also pursued a return to the calendar, alongside interest from other African countries, including Morocco and Nigeria.

South African Sports Minister Gayton McKenzie acknowledged Rwanda's progress in a post on X on October 7, 2026.

'We are happy for Rwanda's 2030 F1,' he wrote. 'They have worked on it longer than SA and deserve it.'

The 10-year agreement establishes a long-term commitment to bringing Formula 1 to Rwanda, with preparations for the Bugesera circuit central to the country's debut race.

Source : https://new.igihe.com/english/rwanda-to-host-formula-1-grand-prix-under-10-year-deal/

She made the remarks on October 11, 2026, during celebrations marking the 25th anniversary of Africa New Life Ministries' work in Rwanda.

Africa New Life Ministries is a Christian faith-based organization founded in 2001 by Dr. Charles Buregeya Mugisha, after his return from exile in Uganda. The organization began its activities in Kayonza District in the Eastern Province before expanding to Kigali in 2004.

Jeannette Kagame said Africa New Life Ministries was established at a difficult time in Rwanda's history, when the country was still recovering from years of conflict and working to rebuild people's lives.

'Africa New Life Ministries was not born during a time of peace and freedom. Rather, it was born at a difficult time, after Rwanda had been devastated, both in terms of the country itself and the lives of Rwandans in general. The church was born when we were still trying to rebuild our country,' she said.

She noted that one of the major challenges Rwanda faced at the time was rebuilding trust and unity among people who had experienced different circumstances, including years of exile.

'The Rwanda we speak about today is a country made up largely of people who had lived in exile. Let us take a moment to think about that and what it meant for the country. It means that Rwanda at that time was a country of people who had been forced into exile or had chosen to flee in order to save their lives, accepting to live as foreigners in other people's countries.'

'Eventually, those Rwandans returned home, speaking different languages depending on the countries where they had lived […] and they also found those who had never fled carrying trauma caused by our history. Although we were Rwandans, among ourselves we were like strangers,' she added.

The First Lady commended Africa New Life Ministries for contributing to efforts to restore a sense of belonging among Rwandans and help them rebuild their lives.

She said the organization had gone beyond evangelism to respond to social needs and support people affected by the country's difficult past.

'When you thought you were simply starting a church, you answered a question many of us were asking: Where is home? Where is our home? You gave a clear and meaningful answer when you decided that the church would become a home for many.'

She added that the organization had helped people regain their dignity and find comfort and practical support.

'At a time when the country needed to regain its dignity and address complex challenges it had, you helped many people once again see themselves not as refugees, but as one large family of God. You gave them spiritual nourishment and comforted wounded hearts, but you also provided them with physical nourishment.'

The First Lady also thanked the organization for supporting children who lost their parents as a result of Rwanda's history.

'We thank you for becoming parents to children who might otherwise never have known their fathers or mothers because they were orphaned by our history. We thank you for showing us that the gospel is not only about telling people that there is heaven, but also about building God's community in the life we live here on Earth.'

How Africa New Life began

The President and Founder of Africa New Life Ministries, Rev. Dr. Charles Buregeya Mugisha, said the idea of establishing the organization began taking shape in 1995, when he and his wife, Florence Mugisha, visited Rwanda.

During the visit, they encountered children facing serious social challenges, prompting them to consider how they could support vulnerable communities.

Having experienced exile themselves, the couple understood its impact on people's lives and decided to begin their intervention by supporting children.

'In my classes, I began developing a plan for the ministry we hoped to establish. Our time there prepared us and brought us so many friendships, as you can see, that have become the heart of the story of Africa New Life Ministries.'

When they returned to Rwanda in 2001, Rev. Dr. Mugisha said the needs they encountered, particularly those affecting children, required immediate action.

'When we returned to Rwanda to visit in the summer of 2001, the needs we saw would not allow us to keep waiting,' he said.

He explained that he asked his wife to use the money they had saved to build their first home to help the children instead, a decision that marked the beginning of Africa New Life Ministries.

'We still needed a home, but we also knew that these children needed a beginning. Those days became part of the foundation of the work we were doing,' he noted.

More than 21,900 children supported

Over 25 years of operations in Rwanda, Africa New Life Ministries has expanded its work across education, healthcare and community development.

The organization currently has 12 branches across the country and says it has supported more than 21,900 children in accessing education.

It has also supported 1,914 women through initiatives aimed at improving their livelihoods.

In education and nutrition, the organization has provided more than 5.7 million meals in schools to help children access nutritious food and continue their studies.

In healthcare, more than 500,000 people have received medical services at Dream Medical Center.

The anniversary celebrations highlighted Africa New Life Ministries' approach of combining evangelism with practical interventions aimed at improving community wellbeing.

Source : https://new.igihe.com/english/gospel-should-not-only-preach-about-heaven-but-also-build-community-jeannette-kagame/

The embassy's presence marks an important step in relations between the two countries, creating opportunities to promote Rwanda in Spain while encouraging political, economic and cultural exchanges. In this context, discovering Madrid takes on a special meaning that goes beyond its well-known tourist attractions.

During five days in Madrid, a city of about 3.5 million people, I explored its streets, visited its iconic squares and photographed its monuments, buildings and scenes of everyday life. Through my lens, I sought to capture the city's identity and share images that reflect the richness and character of the Spanish capital.

Madrid reveals an urban landscape full of contrasts, combining magnificent historic buildings, wide avenues and neighbourhoods with distinct identities. Every street tells part of the story of a city that has preserved its heritage while continuing to evolve with modern life.

The streets of Madrid invite visitors to explore. From elegant façades and historic squares to lively café terraces, the Spanish capital offers a distinctive atmosphere where tradition meets contemporary life. Walking through the city provides an opportunity to observe the daily lives of its residents and better understand the identity of this major European metropolis.

Among Madrid's most famous landmarks is Puerta del Sol, one of the city's best-known squares and an important meeting point. Nearby, Plaza Mayor impresses visitors with its architecture and historical significance. The Royal Palace of Madrid, with its imposing design, reflects Spain's rich monarchical heritage.

Madrid is also a major cultural destination. The Prado Museum houses an exceptional collection of artworks, while the Reina Sofía Museum is renowned for its modern and contemporary art collections. These institutions contribute to the international reputation of the Spanish capital.

The city is also home to extensive green spaces, including Retiro Park, a favourite destination for both residents and visitors. Its tree-lined paths, gardens and famous boating lake provide an ideal setting for walking and relaxation, away from the bustle of the main avenues.

Gastronomy plays an important role in Madrid's lifestyle. Restaurants, markets and traditional establishments offer visitors the opportunity to discover Spanish specialities in a welcoming atmosphere. Café terraces are also popular places to observe the rhythm of the city and enjoy its vibrant social life.

Madrid also stands out for its cultural and economic dynamism. Artistic events, performances, international gatherings and commercial activities contribute to making the Spanish capital a European crossroads where different cultures meet.

Beyond its appeal as a tourist destination, Madrid is also a place of encounter and cooperation between nations. The establishment of Rwanda's new embassy in the Spanish capital forms part of this broader dynamic and reflects efforts to strengthen relations between Kigali and Madrid. The diplomatic presence can help promote cooperation between the two countries in areas such as trade, investment, culture and tourism.

Closer relations between Rwanda and Spain offer new prospects for collaboration and dialogue between their populations. Diplomacy is not limited to official meetings; it is also built through mutual understanding, cultural exchanges and the human connections that develop between the two peoples.

During these five days in Madrid, discovering the city therefore became more than a tourist experience. It was an opportunity to take a journalist's perspective on a European capital that combines history, modernity and international openness, while highlighting the relationship between Spain and Rwanda.

Through this photographic collection, IGIHE invites you to discover Madrid from a different perspective: through the lens of a journalist seeking to tell the story of a city, showcase its rich heritage and contribute, in his own way, to bringing the Spanish and Rwandan peoples closer together.

[email protected]

Source : https://new.igihe.com/english/madrid-through-my-lens-exploring-spains-capital-home-to-rwandas-new-embassy-photos/

The closure took effect on October 12, 2026, according to a notice signed by RCS spokesperson CSUPT Hillary Sengabo.

RCS said arrangements had been made for the transferred inmates to contact their families and inform them of their new locations.

'The management of the Rwanda Correctional Service (RCS) informs families of inmates held at Bugesera prison that the facility has been closed effective today. All inmates have therefore been transferred to other correctional facilities,' the notice reads.

The service added that families would visit their relatives at the facilities to which they had been transferred.

Speaking to IGIHE, Sengabo said Bugesera prison previously accommodated 2,320 inmates.

He attributed the closure to a nationwide decline in the inmate population, which has reduced the need for more correctional facilities.

'The general reason is that the number of inmates in the country has been declining. When the number of inmates decreases, the number of prisons also decreases. Those transferred will not cause overcrowding at the facilities where they have been relocated because our current occupancy rate stands at 97%,' he said

'We are no longer experiencing overcrowding, and the situation is continuing to improve. We therefore selected facilities without overcrowding to accommodate the transferred inmates,' he added.

Rwanda currently has 68,733 people in correctional facilities.

Following the closure of Bugesera prison, the country now has 12 active correctional facilities. Seven accommodate male inmates only, while Nyarugenge and Musanze prisons house both men and women. Nyagatare prison accommodates juveniles, while Nyamagabe and Ngoma prisons house female inmates only.

Source : https://new.igihe.com/english/bugesera-prison-closed-as-inmate-numbers-decline/

Gauthier's funeral service was held on Monday, October 12, 2026, in Reims, northeastern France, following her death on October 3.

Rwanda's Ambassador to France, François Nkulikiyimfura, delivered Kagame's message during a religious service held at Saint André Church in Reims, attended by her family, friends and other guests.

In his message, President Kagame said Gauthier would be remembered for her unwavering determination to fight impunity for those responsible for the Genocide against the Tutsi.

'For more than 30 years, she tirelessly devoted herself to restoring the dignity of victims and survivors. Her legacy will endure through the organisation she founded with her husband, Alain Gauthier, whose courageous mission is to identify the perpetrators of the genocide and bring them to justice,' the President said.

Kagame expressed Rwanda's gratitude for Gauthier's dedication to the cause, saying her commitment continued to inspire the country and future generations.

'Rwanda is profoundly grateful to Dafroza for dedicating her life to such a noble cause. Her commitment remains a source of inspiration for our nation today and for generations to come,' he said.

On behalf of the Government and people of Rwanda, as well as his family, Kagame extended condolences to Gauthier's family, friends and those who had worked alongside her.

'May her soul rest in peace,' he said.

Before reading the President's message, Ambassador Nkulikiyimfura also expressed his personal condolences to Alain Gauthier, the family and other mourners, acknowledging the loss of someone whose life had touched many people.

He said he hoped the love and support of family and friends, together with the expressions of sympathy they had received, would bring them comfort and strength.

A life dedicated to justice

Born in Butare in 1954, Dafroza Gauthier met Alain Gauthier when he was teaching in Rwanda. The couple later married in France and had three children.

The Genocide against the Tutsi took place while she was in France, claiming the lives of approximately 80 members of her family.

The loss became a driving force behind her efforts to pursue justice for the victims. In 1996, she and her husband began working to bring genocide perpetrators to justice, later establishing Collectif des parties civiles pour le Rwanda (CPCR) in 2001.

The organisation works to identify people suspected of participating in the Genocide who sought refuge in France, gather evidence and testimonies about their alleged crimes, and initiate legal proceedings through the relevant judicial authorities.

Gauthier's work alongside her husband earned them recognition from Rwanda. On November 18, 2017, President Kagame awarded the couple the 'Impeta y'Igihango', an honour recognising outstanding contributions to strengthening cooperation between countries, as well as promoting the dignity of Rwanda and Rwandans internationally.

Through CPCR, the couple helped advance efforts to ensure that people responsible for the Genocide against the Tutsi could be held accountable, making their work an enduring part of the pursuit of justice for victims and survivors.

Source : https://new.igihe.com/english/kagame-hails-dafroza-gauthiers-fight-against-genocide-impunity/

Bradford announced the renewal in a social media post on Sunday, October 11, 2026, describing Rwanda as much more than a place to live and work.

He explained that the country had become a place where he could build, learn, establish meaningful partnerships and contribute to initiatives aimed at improving people's lives.

'A special thank you to @Rwandamigration for the excellent service, professionalism and efficiency throughout the process. It is encouraging to experience public services delivered with such care, and I am genuinely grateful for the welcome and continued opportunity to make Rwanda home,' he wrote.

The renewal of his investor visa allows him to continue pursuing his work in Rwanda.

'Since arriving in Kigali for CHOGM in 2022, Rwanda has become much more than a place to live and work. It has become a place where I can build, learn, form meaningful partnerships and contribute to something bigger than myself,' he wrote.

'Thank you, Rwanda, for the opportunity to call this country home and to be part of its continuing journey. I look forward to the work, partnerships and possibilities that lie ahead,' he added.

Bradford attributes his decision to remain in Rwanda to the country's development ambitions and the opportunity to turn ideas into practical solutions.

In an interview with IGIHE, he described Rwanda's development experience as one of the most inspiring stories on the continent, pointing to the country's ambition to challenge conventional thinking and pursue new possibilities.

His interest in Africa was shaped partly by his experience in the Queen's Young Leaders programme, which recognised young people making a difference in their communities across the Commonwealth.

Bradford was named a Queen's Young Leader in 2016 by Queen Elizabeth II through a programme that recognised young people making a difference in their communities across the Commonwealth. It connected him with fellow young leaders tackling social challenges, broadening his understanding of how leadership and innovation could drive change.

That experience helped shape his interest in social entrepreneurship and eventually contributed to his decision to explore opportunities in Africa.

Today, through Green Horizon Ventures, Bradford works across environmental protection, youth development and consultancy, collaborating with communities, institutions and other organisations seeking social impact.

He highlighted efforts to introduce sustainable finance mechanisms, including carbon credits, to underserved communities as among the achievements he was most proud of.

Bradford also revealed that Green Horizon Ventures had helped mobilise a combined $2 million in capital into Rwanda so far.

The enterprise's work includes supporting young creatives through schools and youth centres, working with farmers and foresters on environmental sustainability, and providing technical assistance to development programmes.

Its youth initiatives have engaged and trained thousands of young people, while its environmental projects have reached hundreds of people and continue to expand.

Looking ahead, Bradford identified expanding environmental projects that support rural communities and continuing to inspire young people as priorities for the next three to five years.

He noted that Green Horizon Ventures had retained the backing of its investors and partners since entering Rwanda, describing their continued support as a sign of confidence in the country.

Rather than focusing exclusively on major projects, Bradford emphasised the importance of sustainable investments that produce tangible improvements in the lives of employees, beneficiaries and communities.

'For me, living in Rwanda isn't a means to an end; it's a responsibility to improve the fabric of life for everyone around me,' he told IGIHE.

Bradford credited Rwanda's business environment, investor-friendly institutions and leadership with helping him advance his work. He also acknowledged the support and guidance he had received from officials at the Ministry of Youth and Arts and the Ministry of Environment.

He encouraged other international entrepreneurs and professionals to consider Rwanda as a place to develop ideas, establish partnerships and contribute to local communities.

'Take risks, invest in people and give Rwanda the chance it deserves, for it is a gem amongst the African nations as a place to test your ideas and make an impact,' he said.

Beyond his professional work, Bradford has spoken publicly about living with autism, which he was diagnosed with as a teenager. He has used his experience to encourage greater understanding of neurodiversity and to challenge perceptions that focus primarily on the challenges faced by people on the autism spectrum.

His experience has influenced his approach to leadership, problem-solving and inclusion, reinforcing his interest in recognising people's abilities and creating opportunities for them to contribute.

As he looks to the coming years, Bradford hopes to build on the work already underway in Rwanda, with an emphasis on sustainable investment and lasting benefits for the communities around him.

Source : https://new.igihe.com/english/from-chogm-2022-to-calling-rwanda-home-adam-bradford-reflects-on-his-journey/

The rewards included shopping vouchers worth Rwf20,000 each and rainwear, with the company recognising riders who frequently used its services while complying with its operating procedures.

Among those recognised, 67 riders received awards on Friday for their performance in September. The selection focused on the number of battery swaps completed, with the top-performing rider recording 150 swaps.

Spiro Rwanda Customer Experience Manager Alex Niyonsenga urged riders to maintain honest practices and seek clarification directly from the company whenever they have concerns about its services.

He cautioned against relying on information from unofficial sources, including fellow riders, saying this could lead to misunderstandings.

'We encourage motorcycle taxi riders to bring their concerns directly to us so that we can address them. The most reliable information comes directly from Spiro. They should not rely on information from every source, including fellow riders and other parties,' he appealed.

Mushinzimana Fabien, one of the riders who received an award, encouraged his colleagues to follow the proper procedures when swapping batteries, warning against fraudulent practices that could undermine their performance.

'What I would advise my fellow riders is to go to the stations and carry out battery swaps honestly, without any fraudulent practices, so that they can also achieve similar results,' he said.

Mushinzimana thanked Spiro for recognising the riders' efforts, saying the rewards would be useful in their daily work. He pledged to maintain his performance and continue using the company's services honestly.

Annet Dengeri, Senior Human Resources Officer at Spiro Rwanda, said the recognition reflected the company's emphasis on customer care, which she described as one of its core values.

'Beyond Customer Service Week, customer care is one of Spiro's core values. That is why you have seen us rewarding customers over the past few days. We recognise those who perform well, particularly those who complete the highest number of battery swaps, while complying with the rules,' she remarked.

Dengeri urged riders to ensure all battery swaps were conducted transparently and recorded in the company's system. She added that riders seeking to increase their number of swaps should follow authorised procedures.

The rewards were distributed throughout Customer Service Week, with Spiro representatives visiting motorcycle taxi riders at different locations along the roads to present shopping vouchers.

On October 9, 2026, the company also held award presentations at Mega Station Kimironko and Mega Station Kicukiro Centre, where riders received rainwear.

The initiative was part of Spiro's efforts to recognise customers who use its services regularly and responsibly while encouraging compliance with its operating procedures.

Source : https://new.igihe.com/english/spiro-rwanda-rewards-over-200-moto-taxi-riders-for-good-performance/

For the person affected, the immediate question is often the same: where do I turn for help?

The wider philosophy echoes Chinese President Xi Jinping's statement during a Shanghai inspection in November 2019: 'The cities are built by the people and are for the people.' The remark concerned urban development generally, rather than this centre specifically.

Multiply those concerns across more than 21.8 million residents, and public service becomes an enormous undertaking.

In Beijing, one number, 12345, helps people find answers, report problems and reach the institutions responsible for taking action.

During my visit to the Beijing Municipal Government Service Center, I explored the system behind that connection. Located at No. 1 Xisanhuan Nanlu, in Fengtai District, the centre brings administrative services together and provides a window into the operation of the citizen hotline.

According to Feng Yingyi, Deputy Director of the Beijing Municipal Citizen Service Hotline Center, its significance extends beyond receiving calls. Beijing has organised a process intended to ensure that residents' concerns reach the right institution, receive attention and generate feedback.

From three operators to a citywide network

Beijing's hotline story began in 1987, when the 'Mayor's Hotline' operated with just one telephone line and three operators, according to the municipal government. It subsequently expanded into a broader public service platform.

A government telephone service centre was established in 2000. In 2007, Beijing formed a non-emergency assistance centre, before upgrading the system in 2012 to combine telephone, website and social media channels.

The major change came in 2019 with the 'Swift Response to Public Complaints' reform. Its purpose was to connect public requests with rapid responses, effective handling and timely feedback, while using recurring concerns to improve city governance.

The reform made the hotline part of a wider service process: receive a request, assign responsibility, handle the issue and seek the resident's assessment.

Serving more than 20 million people

According to Feng, the hotline handled 25.802 million requests in 2025, an average exceeding 70,000 daily.

Since the 2019 reform, approximately 200 million enquiries, requests, suggestions and complaints have been handled. These are different categories of contact, rather than 200 million separate complaints.

The resolution rate increased from 53.1% to 97.3%, while satisfaction rose from 64.6% to 97.7%. These are official performance figures, rather than an independent assessment.

Behind the workload are more than 1,700 operators working in shifts across 750 workstations. The service operates 24 hours a day, seven days a week.

Dedicated business desks handle more than 2,500 requests daily. For entrepreneurs, the hotline provides guidance on matters including business registration and social insurance registration. Individuals can seek information on transport, employment, residence and other services.

Bringing services closer

The Government Service Hall complements the hotline, bringing together more than 60 departments and over 2,300 government service items.

More than 90% of services can be completed entirely online. That gives residents opportunities to avoid queues, unnecessary journeys and time away from work, although the materials do not quantify the time saved.

According to Feng, the hotline's operators can answer some enquiries directly. Where they cannot, cases are passed to the responsible authority, followed by a reply and a check on processing and satisfaction.

The service is primarily a non-emergency channel; dedicated police, fire and medical numbers remain available for emergencies.

Technology with a human purpose

According to Feng, artificial intelligence assists with gathering information, creating work orders, assigning requests and checking quality.

Through the Jingtong App, an intelligent agent called 'Jingjing' supports voice interaction, alongside text, photograph and video submissions.

The hotline's knowledge base has grown from 120,000 entries in 2023 to more than 600,000.

However, the available information does not disclose how many complaints AI resolves independently. The distinction matters: recording or forwarding a problem automatically does not establish that it has been solved.

Foreign-language channels operate in 10 languages, while video sign-language services broaden accessibility.

Lessons beyond Beijing

For other cities facing growing populations and rising expectations for public services, Beijing's experience offers several lessons. A single point of contact can make it easier for residents to reach government institutions, while clear procedures for assigning requests and following up can help establish accountability.

The model also highlights the potential of technology to support service delivery. Artificial intelligence can help organise information, direct requests and monitor the handling of cases, while online platforms and multilingual channels can broaden access. But technology alone cannot guarantee that a resident's problem will be solved.

Ultimately, the value of a public service system lies not simply in the number of calls it receives or the speed at which requests are processed, but in whether people obtain meaningful responses and can hold the responsible institutions accountable.

Beijing's 12345 hotline illustrates how a single number can serve as the entry point to a much wider administrative system. For cities elsewhere, the broader challenge is to build systems that turn that first contact into effective action and give residents confidence that their concerns will be heard.

Source : https://new.igihe.com/english/one-number-millions-of-voices-lessons-from-beijings-public-service-hotline/